Customer Care Specialist for Bulgaria

Start ASAP
Full-time mandate contract

Salary starts from 1 000 - 1 200 € monthly (on invoice)

Bulgaria (remote)

Hello, there!


GymBeam currently operates in 14 European markets, have been awarded as the "e-shop of the year" in several countries, and have millions of customers who share our passion for fitness and health.


We are currently looking for a new colleague in Bulgaria who is eager to learn and grow implementing new ideas that will help us become No. 1 fitness
e-shop in the Bulgaria market.


Are you up for the challenge? If you are interested in a freelance type of contract (personal company/ company for B2B relationship), please send us your CV in English and do not miss this incredible opportunity to be part of our dream team! 

WHAT WILL YOUR DAY LOOK LIKE:

  • You will be responsible for responding to customer reviews in Bulgaria and assist with placement of orders, refunds, or exchanges;
  • You will check and create credit memos for B2B and B2C customers;
  • You will follow-up with the orders' status and solve the issues it might come up;
  • You will provide accurate, valid and complete information by using the right methods&tools;
  • You will work with the Country Manager to ensure proper customer service is being delivered;
  • You will collaborate with the business team regarding product questions, or with the marketing team regarding promotions;
  • You will answer any questions the customer may have about available products and services;
  • You will follow communication procedures, guidelines and policies;
  • You will select appropriate responses to customer issues and work quickly to resolve them.

WHO WE ARE LOOKING FOR?

  • Mandadory contracts only;
  • Experience in call center or customer service field;
  • University under-graduate or fresh graduate is preferred;
  • Native/fluent in Bulgarian language (C2 level) and excellent communication skills in English (B2 level);
  • Customer focused & obsessed: ability to adapt and respond to different types of personas;
  • Strong attention to details skills, data-driven & passionate about customer satisfaction;
  • Familiar with CRM systems and practices;
  • Ability to multitask, prioritize and manage time effectively.

Please send us your CV in English and do not miss this incredible opportunity to be part of our dream team!

We look forward to meeting you!

Send application